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Dunia Finance Complaints

Welcome to Dunia Finance Complaints, here you can feel free to post any complaint or comment related directly or indirectly to Dunia Finance LLC. This blog is NOT a property of Dunia Finance LLC, Fullerton Financial Holdings (a subsidiary of Tamasek Holdings Singapore), Mubadla Abu Dhabi, Al Waha Capital or AA Almoosa Group Enterprise (Arenco Group) which are the main share holder for Dunia Finance.

Anything posted in this blog is the sole responsibility of the person who posted it.

Thanks and Regards,
SkyWalker :)

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  1. March 12, 2011 at 6:21 am

    This is just a beginning, being the creator of the blog I am posting the first comment and I hope the chain will go on…..

    Dunia Finance started its business during the last quarter of 2008 in Dubai, Brain child of Mr. Rajiv Kakar and a joint venture of Mubadala Development Company PJSC (Abu Dhabi and Fullerton Financial Holdings (A Subsidiary of Tamsek Holdings Singapore) . Main investment is from Tamasek and Mubadla.

    At that time when the people of UAE were struggling with their financial problems due to the economic and financial crunch around the globe Dunia Finance started lending money to almost everyone and anyone. BUT the best part was Dunia’s SKY HIGH interest rate and credit policy… if u analyze closely any customer who borrowed from Dunia ended up paying more than double the actual amount which he/she took from Dunia and on top of that they have there certain service charges which incur in the beginning of the loan as soon the loan is dispersed and after that on every installment there is a charge as well apart from the interest rate.. 42% and they say its REDUCING RATE OF INTEREST which was WAY MORE HIGH than any other bank offering at that time in UAE. But people took loan from them, WHY? because if you have a family to support in Philippines or India and you are having a hard time making both ends meet during the time of financial crunch every single penny coming your way is worth more than anything.

    In short Dunia Finance exploited all the possible opportunities available to them as an organization and they made handsome profits out of it.

    Thanks and Regards,
    SkyWalker
    (Hope to see more)

  2. kim
    March 12, 2011 at 6:30 am

    In short duniya finance used to be a watch dog over profits in the times of T-sunami of Down times in Dubai..well it’s a well said by some one that “One must not be a blood sucker when there are just few drops left” :-)

  3. March 12, 2011 at 6:33 am

    Well said.. you have described Dunia Finance in a Nut Shell.. :P

  4. tony
    May 8, 2011 at 5:54 pm

    i need help to settle my CC from dunia. the amount is 3000 AED and they want me to pay 7600 eventhough i am trying since August to close it but they are always trying to delay it till the new statment.
    they are not CHARITY as they told me and i am not one either. And returning a loan of 12000 AED, 24576 AED doesnt make them charity at allll….

    • October 16, 2011 at 12:19 am

      Dear Tony,
      Sorry for the very late reply. We can understand the trouble which you have faced with Dunia Finance while settling your loan, and please know that you are not the only one facing this problem with them. There are hundreds in fact thousands of people who face this problem with Dunia Finance and the company is not bothered about them. They push people to the limit where they declare them selves as defaulters and Dunia Finance can claim that loan from the Insurance company as each and every loan is insured.

      Wish you best of luck, and once again apologies for our late reply.

      Thanks and Regards,
      Dunia Finance Complaints.

  5. Vijay
    November 9, 2011 at 1:28 pm

    Greetings!

    Thank you guys, I was about to give my documents to Dunia finance for personal loan. Just thought of checking the review about this company.in intnernet, Every one is talking bad reviews on them. Until now I was not knowing they charge 41% interest.. OOOOOPSS,!!!

    Better no loans …

    Thanks

    • November 10, 2011 at 12:26 am

      Dear Vijay,

      Thank you reading our blog and considering it a help in making a very important decision of you life.

      You made a really wise decision by not applying for a loan from Dunia Finance. In fact as per my personal experience taking a loan from any bank is not a wise thing because at the end of the day any customer who has taken a loan from any financial institution or a bank end up paying a lot more then the promised and agreed amount, reason being those terms and conditions written in micro-mini font and almost unreadable unless you got a magnifying glass at hand when you are signing the contract :P.

      Once again congratulations on being SAVED from getting into a trap and saving yourself and your family members from the frustration and depression that is caused by Dunia Finanace.

      Thanks & Regards,
      Dunia Finance Complaints

  6. Catalino Lansangan
    December 6, 2011 at 12:55 am

    I have an oustanding personal loan from Dunia in the amount of AED 25, 000 and have finished the 21st payment for the agreed 24 monthly installments using the 25 HSBC cheques required and issued to Dunia to facilitate my payments. After the 21st payment, Dunia stopped depositing my check to HSBC without any notice and my oustanding amount balance has increased by AED 159 between November & December 2011 statement of accounts because there was no cheque issued as payment to HSBC. I have found out also that amounts being posted on the monthly statement of account is different from the repayment schedule made and issued by Dunia. I have summed up all of my payments made and found out that remaining balance on statement of account issued by Dunia is more than the repayment schedule or more than the true and correct balance. I have found many discrepancies also on my credit card payments. On my credit card statement of account issued by Dunia on October 2, 2011, shows that my oustanding balance was AED 26,403.62 payable on the due date of October 23, 2011. For this amount, I paid AED 1,500 on Oct 13, 2011, AED 21,000 on October 22, 2011 and AED 3,965 on October 23, 2011 as the due date with a total payment of AED 26,465 which is AED 61.36 more than the required payment. However, when the Dunia Statement issue date Nov 2, 2011 was posted on my email, there appear again a balance of AED 391.98 as interest payable on Nov 23, 2011 as I was wondering where this interest came from as the principal was already paid. So I paid AED 392 on Nov 12, 2011 before its due date and even surrendered my card for closure. Again on Dunia Statement of account on Dec 2, 2011, there appear again an ouitsnading balance of AED 11.98 payable on Dec 23, 2011 and so I paid AED 24 doubling the stated balance. I have filed this complaint to Dunia and requested for final settlement as well as request for HSBC cheques to be deposited for payment or else pay cash and return the cheques to me but no reply yet on this 2nd day and worried that many more amounts will surface like mushroom even after paying all my arrears.

  7. Catalino Lansangan
    December 6, 2011 at 2:08 am

    I am just wondering if Dunia does not respond to my complaints, what should be the best thing to do. My credit card has been closed and paid more than their requirements but still worrying that some more amounts will surface like mushrooms. On my personal loan, I still have a balance of AED 4,263 and I need an advice whether to pay in cash as Dunia never use my HSBC cheques anymore that are still on their hands and the balance is increasing rather than decreasing. I think they are doing this intentionally and we must do something
    to stop this.

    • December 6, 2011 at 2:51 am

      Dear Catalino,

      By reading what you wrote we can understand the aggravation you are going through at the moment, as you are trying to close the loan the Dunia Finance keeps on coming back to you with some or the other pending payments. May we ask the complaint which you have filed to Dunia Finance LLC was written or over the phone? As if the complaint is written first you need to contact your bank i.e HSBC and instruct them to stop any cheques presented by Dunia Finance LLC and you may need to visit the Dunia Finance Head Office located in D.O.Z (Dubai Outsource Zone) Building Number 5. Please take a copy of the complaint with you if that is written and tell them to rectify the issue and hand over the remaining cheques given by you. If the complaint is over the phone you can tell them to pull that from the call records against your phone/mobile number (the number you used while you called to lodge the complaint as all calls are recorded) and it is a customer’s right to get those calls in case of a dispute otherwise a subpena can be issued by a court to retrieve the call records. Before you leave the premise of Dunia Finance LLC please make sure that you all the documents with you stating you loan as been cleared i.e A CLEARANCE LETTER issued by Dunia Finance LLC on their Official Letter Head and your remaining cheques along with the the security cheque(s) of full amount of the loan which you handed over to the Sales Representative while signing the contract.

      Best of Luck :) Thanks & Regards, Dubai Finance Complaints.

      • Catalino Lansangan
        December 6, 2011 at 3:14 am

        My complaints were written and sent on the night of December 4, 2011 requesting them for immediate reply about the final settlement with the corresponding settlement date so that after settling the account, Dunia cannot make any futher claims for payments. Then on the night of December 5, 2011, I have filed two complaints on discrepancies, one for credit card discrepancies and another one for Loan Payment discrepancies. In the last 2 complaints, I have attached all copies of payment receipts to justify my complaints.

  8. Sheik Navas Mohammed
    December 24, 2011 at 12:17 pm

    Sir,

    I have dunia finance loan AED.20000/-. it was collected 15 cheque from my account. i was closed my loan on 17.12.2011 remaing outstating amount i paid 15000/-. Still i did not receive my LOAN CLEARANCE CERTIFICATE. please check with them, reply as soon as possile.

    clearance SR# 805756

    Thanks and regards,

    • January 2, 2012 at 4:31 am

      Dear Mr. Sheik,

      Unfortunately we wont be able to help you in this manner as we DUNIA FINANCE COMPLAINTS is not related to Dunia Finance LLC in any manner. As we are only running this service in order to educate people about organizations like Dunia Finance and how they take advantage of people’s need.
      Please contact Dunia Finance Contact Center in order to get any assistance.

      Regards,
      Dunia Finance Complaints

  9. nell lex
    December 29, 2011 at 10:00 am

    Hi! Everyone! I have a personal loan with dunia finance from last year. I have missed 2 payments with them and one agent of them came to our office and talking sarcastically and forcing me to pay for the 2 amounts without listening. I send sms to him saying that i can only pay by first week of january because I am waiting for my salary. Now this guy is talking over the phone threatening me that if Im not going to pay they will go to my office bringing his legal manager else, they will go to my house with CID or police and bring me to Murraqqabat Police Station. This people doesn;t have heart not all of them but most of them. They have given me until 12pm to settle the 2 payments else they will do as they say. I hope that they will be all in our messy situation so that they can understand the meaning of humanity. This people doesn’t deserve to have what they have right now.

    • January 2, 2012 at 4:11 am

      Dear Nell,

      Sorry for the inconvenience you have to go through because of the collection department of Dunia Finance. Please note that under the UAE BANKING LAW, No bank officer/Collection Officer is allowed to approach any customer at his/her home or office for collection purposes. As far as Police/CID is concerned they wont be bothered with only 2 late payments. If that particular person calls you or comes to your office or house again you have a right to call the police and you can also file a case on Dunia Finance and it’s particular employee for harassment.

      P.S. If that collection guy comes to your office or house with his LEGAL MANAGER tell them to show their ID’s as they can bring anyone stating that person to be a legal manager from Dunia Finance.

      Thanks & Regards,
      Dunia Finance Complaints

  10. bharat
    January 15, 2012 at 6:59 pm

    Guess no once should take loan from Dunia finance and it will lead to utmost losses, better to go to home country instead of taking loan and paying for…!

    • February 3, 2012 at 1:24 am

      Dear Bharat,

      That is very true what you have mentioned but it is not just about Dunia Finance any sort of a loan is a hassle for anyone as all the financial institutions and banks they promise and advertise some lucrative offers and benefits to attract customers but in reality those are just advertisements they have nothing to do with the reality and hardships faced by customers who pay off the loans along with outrageous interest rates from their hard earned money.

      Regards,
      Dunia Finance Complaints

  11. arvy
    January 31, 2012 at 3:26 pm

    I got a loan from Dunia Finance and it came with a credit card. I haven’t called Dunia Finance for the activation of the card and/or made inquiry of such as I am still thinking twice of activating it. So, I need your kind thoughts and advise on the matter as this is my first time to own a credit card.

    My questions are:
    a) What and how much could be the possible monthly/annual charges they may apply?
    b) What is the monthly interest rate as they have issued a Silver Credit Card?
    c) The agent told me that I need to incur 3000AED during the first 3 months of activation in order not to be charged for the annual fee, is this true to other banks?
    d) Once activated, may I know what is the basis of computation for the monthly installment?

    Thanking in advance for your reply.

    • February 3, 2012 at 1:20 am

      Dear Arvy,

      Thank you for reading our blog and considering us to answer your questions but unfortunately we don’t have information regarding the service charges which are applied by Dunia Finance as they keep changing their fee and charges from time to time so what you may do is either refer to their website (http://www.dunia.ae/common/tnc/terms_conditions.htm) you will have to read through all the pages to find the appropriate information regarding your credit card.

      Regards,
      Dunia Finance Complaints

  12. cane
    February 16, 2012 at 12:00 am

    I had a credit card and loan from dunia finance..due to some problems I started defaulting for about 3 months. I cant believe that this very bad collection is sicked her name is SABAH she will try to call you more than 40times in a day and she will speak to your manager,hr department etc..In short she will disturb you in your work and they will send somebody to collect the payments even though you told them that you dont have money to pay them at the moment..DUNIA FINANCE IS THE WORST BANK I EVER DEAL WITH..THE COLLECTION DEPT IS VERY VERY BAD I SWEAR..THESE PEOPLE WILL MAKE YOUR LIFE MISERABLE…ESPECIALLY THIS “SABAH” WHICH IS VERY VERY RUDE…

    • February 16, 2012 at 10:41 pm

      Dear Cane,

      I can understand the frustration you are going through and trust me you are not the only person who is suffering because of this unethical and inappropriate behavior. All we can do is we can wish you luck with this SABAH lady whom you have mentioned and hope that she goes easy on you in future.

      Regards,
      Dunia Finance Complaints

  13. xesser
    March 5, 2012 at 11:26 am

    all banks/finance companies are taking risks in lending money. people who borrow should know what they’re getting into.

    secondly, banks/finance companies won’t release the loan without the customers confirmation.

    if we don’t agree with their rates and terms then cancel the application. nobody’s gonna force you take it.

    • Ram Kumar
      May 13, 2012 at 11:00 am

      Hi xesser,

      Never speak in support of this Dunia Finance… The worst thing is not only the bank is doing these stuffs, even the employees are also worst to behave with the customers…. if someone needs to close a loan they are not trying to do that as their income is last right…

      So guys for the welfare of you, I am saying never take a loan or credit card from Dunia Finance as these people will suck your blood…. In unavoidable circumstances also if needed take a loan from other banks atleast the interests will be only 20% what Dunai Finance is taking….

  14. Kathy
    April 7, 2012 at 11:06 am

    I had a credit card and loan from Dunia too. I dont have problem with paying my loans to Dunia. For my credit card i had 37000K when i left UAE and come here in Qatar. Since i used the card i never failed to pay it, but in January i did not pay my due. Only 1 month i failed to pay coz i just started to look for new job here in doha. i dont have any intention to ran from them. So when i got a job here i started to pay 2000 (February 2012) per month till this April 2012. But now they are calling me everyday to pay 1800 more coz i failed to pay my due in January. I told them i cant pay more than 2000 per month, and they said if i cant pay the remaining 1800 they will file a case against me. Also when i check my statement the 6000 that i paid still not yet deducted. What should I do with them to understand that i cant pay more than 2000 monthly.

    • April 17, 2012 at 10:09 pm

      Dear kathy,

      The problem which you are facing is very common with Dunia Finance, they tend to do it on purpose to get more and more money out the customers. All you can do is to contact them via email or call their support center and tell them to fix the glitch as the payments are being reflected in your account/statement.

      Regards,
      Dunia Finance Complaints

  15. Carla
    April 26, 2012 at 8:05 pm

    i missed two payments (as i don’t have a new job yet) and dunia already sent me threatening email and calls about filing a case against me and issue travel ban, etc.
    is it even legal for dunia to threaten us through calls/emails/letters?

    also, is there any way we can inform and warn everyone in dubai about dunia. by the way, it’s not just their collection tactics, it’s also their exorbitant rates and horrible customer service.

    • June 9, 2012 at 1:54 am

      Dear Carla,

      They cannot threaten you or anyone by phone/email/letters. If you have missed your payments there should be a followup from the collections department and then the legal department is involved. This is what is suppose to be done by the books in any financial institution regardless it’s Dunia Finance LLC or any other bank/financial institute.

      For the suggestion which you have made to inform people of dubai about Dunia Finance’s outrageous interest rates and horrible customer service. That is what we are trying to do by our blog and facebook page which you can find by searching “I Hate Dunia Finance” on facebook.

      Regards,
      Dunia Finance Complaints

  16. Marie Orpilla
    May 7, 2012 at 7:17 pm

    Do you guys know what is the phone number for their collections department?

  17. Tauseef
    May 29, 2012 at 4:11 pm

    Dear Duniya Finance Complain,

    I have loan from duniya finance for 3 years and I already completed 8 months now I wanna close my loan because Emirates NBD bank is saying take cheque with the name of Duniya Finance and close your loan after that pay 1% interest to us. I just want to know I can close my loan or not by this way or they are accepting cash only.

    Thanks & Regards,

    • June 9, 2012 at 1:46 am

      Dear Tauseef,

      You will need to contact the support staff or call center for Dunia Finance LLC.

      Regards,
      Dunia Finance Complaints

  18. Bryan
    June 26, 2012 at 5:44 pm

    I have almost finish my loan this january 2012 but due to financial prob, i have a late payment i need to pay two months more. Then they put all the charges such as late payment and bounch check charges on my credit card even though i already close my card. This june i coordinate with the customer service they told me “just pay 2802 dirhams and we will reverse all the charges and pay 2225 for your remaining balance, it takes two weeks already and they are not reversing it now they call me to pay 3480. Plz help they are charging me alot. Just want to close everything

  19. John
    June 26, 2012 at 7:26 pm

    Dear Duniya Finance Complain,

    I would like to share some of my experience with this Mafia Company. I got a credit with Dunia 33k and due to losing my Job, I was unable to pay 9 installments. I got arrested at the airport and then sent to Court. now I am tomporary relaesed on a Passport Gurantee of a friend of mine. when I went to Dunia asking of setteling the problem I find out that the those agents has an extra income if they are able to increase the amount to be paid. I swear to God that I hear the agent said on the phone to overcharge a clients who is supposed to pay 17K to 23k. those guys really blood suckers. for my loan I am really thinking to spent 3months in Jail.

    Wish me Good Luck and those who still have nothing to do with Dunia Plz be CARFULLLLLLLLLLLLLLLLLLLLLLLL AND DON’T DEAL WITH DUNIA

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